Refund and Returns Policy

Last Updated: August 2026

At Shopinest, customer satisfaction is our priority.

Return Eligibility

We accept return requests only if:

• The product is damaged during delivery.
• You receive the wrong product.
• The product has a manufacturing defect.
• The product is missing parts or accessories.

Return requests must be submitted within 7 days of delivery.

The returned product must be:

• Unused and in its original condition.
• Returned with all original packaging, tags, manuals, and accessories.
• Free from any physical damage caused after delivery.

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📹 Unboxing Video Requirement

To help us verify claims quickly and prevent fraudulent requests, an uninterrupted unboxing video is mandatory for claims involving:

• Damaged products.
• Wrong products received.
• Missing items or accessories.

The video must:

• Start before opening the package.
• Clearly show the shipping label.
• Show the package being opened without any cuts or edits.
• Clearly display the issue.

Important: Claims submitted without a valid and uninterrupted unboxing video may not be eligible for a replacement or refund.

Non-Returnable Products

• Customized or personalized products
• Used products
• Products damaged after delivery due to misuse
• Products without original packaging

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photos of the product.

Refunds

After we inspect and approve your request, refunds will be processed to the original payment method within 5–7 business days.

Replacements

If the product is available, we may provide a replacement instead of a refund.

Order Cancellation

Orders can only be cancelled before they are shipped.

Contact Us

For any return or refund queries, contact us at:

shopinestenterprise@gmail.com